> For the complete documentation index, see [llms.txt](https://help.stockeo.solvenium.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stockeo.solvenium.com/faq.md).

# FAQ

#### What IP address does Stockeo use for FTP connections? <a href="#what-ip-address-does-fulfilleo-use-for-ftp-connections" id="what-ip-address-does-fulfilleo-use-for-ftp-connections"></a>

Stockeo connects to FTP servers from the IP address **138.197.226.212**. If your supplier's server is protected by a firewall, ask them to whitelist this address so that incoming connections from it are allowed.

#### Metafield that I want to update is grayed out on the metafields list

<figure><img src="/files/wJzO7z3A3yBnOHYQxZe7" alt="Metafield selection list in Stockeo showing available and unavailable metafields when configuring automation settings." width="563"><figcaption><p>Stockeo metafields selection list showing available metafields in an automation interface</p></figcaption></figure>

This usually indicates one of two things: either the metafield is already selected in another automation, or its type is not supported by Stockeo.

For more details, please refer to the [**Supported metafield types**](/data-mapping/metafields.md) section.

#### The automation with the feed hosted on Dropbox doesn't work

A common issue in this case is the URL used in the automation.

By default, the Dropbox share URL redirects to a file preview page embedded in Dropbox. Stockeo requires a direct download link to access the file content.

To fix this, modify the shared Dropbox URL by changing the `dl` parameter at the end of the link from `0` to `1`.

For example:

```
https://www.dropbox.com/scl/fi/7x9k2m1p8qzv0n3a5r8t2/stock.csv?rlkey=123ac456def789&dl=0
```

This URL opens the file in Dropbox preview mode.

To force a direct download, update it to:

```
https://www.dropbox.com/scl/fi/7x9k2m1p8qzv0n3a5r8t2/stock.csv?rlkey=123ac456def789&dl=1
```

This version points directly to the file and allows Stockeo to properly fetch the feed content.


---

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