FAQ

Frequently Asked Questions

What IP address does Stockeo use for FTP connections?

Stockeo connects to FTP servers from the IP address 138.197.226.212. If your supplier's server is protected by a firewall, ask them to whitelist this address so that incoming connections from it are allowed.

Metafield that I want to update is grayed out on the metafields list

Stockeo metafields selection list showing available metafields in an automation interface

This usually indicates one of two things: either the metafield is already selected in another automation, or its type is not supported by Stockeo.

For more details, please refer to the Supported metafield types section.

The automation with the feed hosted on Dropbox doesn't work

A common issue in this case is the URL used in the automation.

By default, the Dropbox share URL redirects to a file preview page embedded in Dropbox. Stockeo requires a direct download link to access the file content.

To fix this, modify the shared Dropbox URL by changing the dl parameter at the end of the link from 0 to 1.

For example:

https://www.dropbox.com/scl/fi/7x9k2m1p8qzv0n3a5r8t2/stock.csv?rlkey=123ac456def789&dl=0

This URL opens the file in Dropbox preview mode.

To force a direct download, update it to:

https://www.dropbox.com/scl/fi/7x9k2m1p8qzv0n3a5r8t2/stock.csv?rlkey=123ac456def789&dl=1

This version points directly to the file and allows Stockeo to properly fetch the feed content.