FAQ

Frequently Asked Questions

What IP address does Stockeo use for FTP connections?

Stockeo connects to FTP servers from the IP address 138.197.226.212. If your supplier's server is protected by a firewall, ask them to whitelist this address so that incoming connections from it are allowed.

Metafield that I want to update is grayed out on the metafields list

Stockeo metafields selection list showing available metafields in an automation interface

This usually indicates one of two things: either the metafield is already selected in another automation, or its type is not supported by Stockeo.

For more details, please refer to the Supported metafield types section.